Media Centre

8 Apr 2011

ME Bank awarded CANSTAR Blue Most Satisfied
Customers Award

  • ME Bank beats out challenger banks for top spot in Australia's leading analysis of customer satisfaction ratings
  • Award is further recognition that ME Bank's low cost, simple and fair approach is working for customers

The results for the latest CANSTAR Blue Most Satisfied Customers Award have been finalised, with ME Bank awarded the 2011 Most Satisfied Customers Award in the challenger banks category.

"The CANSTAR Blue Most Satisfied Customers Award is another clear indication from our customers that we're doing the right thing. It's in our DNA to offer low cost, simple and fair banking products and services and as long as customers are satisfied, we'll continue to take this approach," said ME Bank CEO, Jamie McPhee.

"Australian consumers have voted and have told us they are happiest with ME Bank when it comes to challenger banks. ME Bank was voted number one by its customers during a particularly competitive period for the banking industry, receiving top scores for overall satisfaction, call centre service and problem solving," said Andrew Spicer CEO, Canstar.

The CANSTAR Blue award follows ME Bank's nomination in the inaugural CHOICE Awards. The challenger bank was up for Best Online Savings Account.

Just last month, ME Bank launched the Member Package, an all-in-one product exclusive to members of industry super funds and unions, offering simplified banking solutions including a lower interest home loan, 100% offset transaction facility with no transaction fees and a low rate MasterCard with no annual fee.

"We've seen the big banks try to lure customers with waived fees and low rates. But the truth is these offers fail to benefit customers in the long run. No one looks after customers' interests like ME Bank.

"CANSTAR Blue adds another dimension to the decision-making process by providing a trusted and reliable guide for consumers wanting to gain insights into existing levels of customer satisfaction," said Mr McPhee.

ME Bank is the only bank in Australia which is 100 percent owned by Australia's super industry funds. For more information on ME Bank – a genuine banking alternative – please visit www.mebank.com.au

Media Enquiries

Aimee Suchard-Lowe

Manager, Marketing and Brand

ME Bank

039605 6443

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