ME Bank's Hardship Principles
ME Bank understands the importance of a meaningful and effective approach to customer hardship, and the continuing need to support our customers during tough times.
Our Hardship Policy and assistance package aids customers experiencing financial difficulty. This Policy and assistance package is a long-standing element of our commitment to customer support and includes:
- mortgage relief
- fee relief
- variation to contract terms- customer support, counselling and advice
- staff training and support
Customers are encouraged to call us for assistance and advice as early as possible in instances of financial difficulty.
Read our response to the Federal Government's initiative regarding borrowers facing financial hardship.
For further financial tips and advice, visit the Australian Securities and Investment Commission website www.fido.gov.au
Contact ME
- Product Enquiries
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Personal Ph 13 15 63 ME Contact Centre open
Mon - Fri: 8am - 8pm,
Sat: 9am - 5pm (EST)Business Ph 1300 658 108 ME Business Contact Centre open
Mon - Fri: 9am - 5pm (EST) - Existing Customers
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Personal Ph 1300 654 998 ME Contact Centre open
Mon - Fri: 8am - 8pm,
Sat: 9am - 5pm (EST)Business Ph 1300 658 108 ME Business Contact Centre open
Mon - Fri: 9am - 5pm (EST) - Phone Banking
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Personal Ph 1300 654 998 Business Ph 1300 658 108