Careers

Owned by some of the largest industry super funds, ME Bank provides industry super fund and union members with a genuine banking alternative.

Grow with us

ME Bank is at an exciting stage of growth.

Our Melbourne based, Australian organisation currently employs approximately 700 employees.

We invite you to take a look around and find out about what it is like to work with us.

A customer centric bank

From the beginning, our philosophy has been to deliver exceptional customer service, a no-nonsense approach to borrowing and products that are simple, fair and transparent. All with low fees, low interest rates and higher returns built in for industry super funds and union members.

We aim to enhance the customer experience at every interaction by upholding our Customer Service Principles:

To always present our most positive and caring attitude when communicating with customers and co-workers
To provide clear, concise, and accurate information, and
To take ownership

Our values:

Our values define what we believe and how we behave at ME Bank.

Performance
Integrity
Respect
Teamwork
Empowered to challenge

Our culture

The culture throughout ME Bank is exciting and vibrant. We live by our values and our aspiration is to be a high performing organisation, where we have a one-team approach as we strive for excellence in customer service, leadership and everything we do.

Being a smaller sized bank means we are more connected to our products and services. It means we have the chance to contribute to improving the way we do things. The ME Bank "Think Tank" is one example where all ME Bank staff have the opportunity to share innovative ideas in transforming the organisation. This initiative coupled with our Responsibility Program reflects our strong commitment to being a good corporate citizen and makes ME Bank the place to work.

Our policies and initiatives

At a glance, some of our key policies and initiatives include:

An annual employee opinion survey
A leadership development program
Our performance and career development program
Work-life balance, flexibility and a family friendly practices (e.g. 8/52 and RDOs)
A social responsibility program
An employee assistance program

What do our employees say?

In focus groups run by an independent organisation, our employees described the culture as caring, and overall they said they were very happy in their workplace.

Some specific employee feedback included:

The culture has lots of heart
We put the client first
I feel I have a good relationship with my manager
Able to move up the ladder
Family friendly and flexible
Caring in respect of both our customers and employees
We treat our customers with respect and we are fair to them
It's very people orientated I feel
I've been in the company a long time, and I have always felt that there was a sense of high morale
We know what other (companies) are like, that's why we work at ME Bank

We invest in an employee opinion survey every year, which provides critical feedback to leaders within our organisation. When our results are benchmarked externally, ME Bank compares to other organisations extremely favourably. We do however continually strive to improve by implementing tailored employee engagement and leadership strategies to make ME Bank an even better place to work.

Take a look at some of our profiles.

What sort of people are we looking for?

The kind of people we are looking for will be passionate about the company they work for and passionate about exceeding our customers expectations. Is that you?

We have opportunities throughout the year in all of our business units. They include:

Brand, Product & Distribution – including Mobile Banking, Workplace Marketing, Relationship Management, Business Development, Branch Banking, Distribution Operations, Brand Management, Product & Development and Product Management
Operations and Customer Service - incorporating our National Customer Contact Centre, Project Delivery Team, Customer Account Services, Credit Operations and Account Origination
Information Technology
Finance – including Financial Markets
Risk - including Audit
People & Performance – including (HR) Operations, Organisational Development and Learning & Development

We are looking to attract and retain people with talent and potential, who are also committed to living our values and achieving results. If our customer service principles, values and culture resonate with you, then you're probably just the sort of person we're looking for.

Interested?

To register your interest to work with ME Bank please email your resume and cover letter outlining which roles you would be interested in.

Graduate program - 2012

In the coming year we will be participating in a graduate program. This is coordinated by the Australian Institute of Superannuation Trustees (AIST) on behalf of industry, public sector and corporate superannuation funds and associated service providers such as ME Bank.

At ME Bank we are keen to attract graduates who can identify with our philosophy and values. They will have drive and potential to contribute to ME Bank's future. This means assisting our customers to achieve a better quality of life through the products and the services we provide.

In previous years we have partnered with AIST in running three successful cadet programs. We are now using that experience to focus on attracting and developing graduates within ME Bank. Here's what some of our previous cadets have said about their experience with ME Bank.

I have been fortunate enough to have been involved with the Super Cadet Program on a number of levels, being lucky enough to undertake the cadet program in 2006, and also through providing training support for a number of other cadets who have completed the program whilst being placed with ME Bank.

In particular the four weeks of off-the-job training and industry placement provided me with a great opportunity to learn from inspirational people who are passionate about the ideals of industry super. Gaining this higher level of understanding and appreciation of the background of the ACTU and industry super has really been beneficial in assisting my career development with ME Bank.
Samantha Leckie, National Customer Contact Centre Operations Manager

The Super Cadets Program was a great introduction into banking and super and connected me with a network of industry professionals that has helped me forge a rewarding career in the finance industry.

Building life long relationships with intelligent, like-minded individuals was the highlight of my graduate year.
Julien Baggiere, Marketing Manager

Throughout the cadet program I spent time in several areas of the bank, providing me with a sound understanding of how a retail bank functions.

The relationships with other cadets and the opportunity to work at Industry Fund Superannuation, AustralianSuper and ACTU Member Connect added further value and industry perspective to the program.

We were also given the opportunity to further our education through the completion of the PS146 qualification.
Richard Press, Product Management Support Consultant

Our graduates will be warmly welcomed into the ME Bank team and will enjoy learning about our products, services and culture. They will undertake the training curriculum set by AIST, which includes a mentoring component and have the opportunity to network with other graduates across the Industry Superannuation Network. Depending on the backgrounds of the graduates and their qualifications, there will also be the chance to undertake other developmental opportunities that will be designed to stretch and challenge them in readiness for their chosen career path.

If you are interested in applying for this program, please go to the AIST Super Graduate website for more information about eligibility and how to apply.

Contact ME

Product Enquiries

Personal	Ph 13 15 63
ME Contact Centre open Mon - Fri: 8am - 8pm, Sat: 9am - 5pm (EST)
Business	Ph 1300 658 108
ME Business Contact Centre open Mon - Fri: 9am - 5pm (EST)

Existing Customers

Personal	Ph 1300 654 998
ME Contact Centre open Mon - Fri: 8am - 8pm, Sat: 9am - 5pm (EST)
Business	Ph 1300 658 108
ME Business Contact Centre open Mon - Fri: 9am - 5pm (EST)

Phone Banking

Personal	Ph 1300 654 998
Business	Ph 1300 658 108